This Certificate in Customer Service Engagement course provides the foundation for quality customer service and focuses on building lifelong customer relationship strategies. Customer service is a crucial buzzword in the corporate world today, just about every company recognises its importance and is actively seeking ways to improve and measure the service experience they provide.
In this course, we explore what customer service is and what it is not and help you understand how to deliver service that leaves a lasting impression. Participants will develop essential skills through practical exercises, real world simulations, and case studies, ensuring they are prepared to handle customer interactions with confidence and professionalism. Whether you are entering the field or looking to strengthen your existing capabilities, this course equips you to contribute meaningfully to service excellence in any industry.
🕒 Duration
- 10 weeks (20 contact hours)
- Classes held once weekly
📋 Course Modules
- Introduction to Customer Service
- Communication & Interpersonal Skills
- Handling Difficult Customers
- Service Recovery & Problem Solving
- Emotional Intelligence in Service Delivery
- Customer Retention Strategies
🎓 Learning Outcomes
By the end of the course, participants will be able to:
- Demonstrate effective verbal and non-verbal communication techniques
- Apply problem-solving methods to resolve customer complaints
- Exhibit empathy and professionalism in diverse customer interactions
- Understand the impact of service quality on business success
✅ Entry Requirements
- High school education or equivalent
- No prior customer service experience required
🧾 Assessment & Certification
- Completion of class activities and final exam
- Certificate awarded upon successful completion
💼 Career Opportunities
Graduates may qualify for roles such as:
- Customer Service Representative
- Front Desk Associate
- Client Support Officer
- Retail Sales Assistant
📦 Course Fee
- JMD $25,000 (includes materials and certificate)